Frequently Asked Questions
Everything you need to know about shopping for your home at Rustins.
What is the standard delivery timeframe for furniture?
Most in-stock furniture items are delivered within 7-14 business days. Custom or made-to-order pieces may take 4-8 weeks depending on the artisan's schedule.
Do you offer White Glove delivery and assembly?
Yes, we offer premium White Glove delivery for larger items. Our team will bring the item into your room of choice, assemble it, and remove all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most home decor items in their original condition. Please note that shipping fees are non-refundable and a restocking fee may apply to large furniture returns.
Can I request fabric swatches before purchasing a sofa?
Absolutely. We offer complimentary fabric and leather swatches so you can see and feel the materials in your own lighting before making a commitment.
Are your wood products sustainably sourced?
At Rustins, we prioritize sustainability. The majority of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
Do you provide a warranty on your products?
All Rustins furniture comes with a standard 1-year limited warranty covering manufacturing defects. Extended protection plans are also available for purchase at checkout.